Welcome to the BRICS Support Center

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.

If your dispatch center's radio or telephone systems are down or severely impaired:

Call us immediately at (513) 785-1299 and use the option to reach an on-call technician.

This support ticket system is for technical support of BRICS systems, including:
  • BRICS 800MHz radios and systems
  • BRICS VHF radios and systems
  • BRICS PSAP 9-1-1 / Admin telephone systems
  • BRICS Logging Systems (NICE Inform and HigherGround)
  • Two-Tone Fire Alerting
  • Weather Siren Alerting
For issues with the following devices or systems, contact BCSO IT Services or call 513-785-1088:
  • TriTech / VisionAIR Software (VisionCAD / RMS / JAIL)
  • MDT / MDC / Mobile Software
  • BCSO Avaya Telephones
  • Alphanumeric Paging (including Active911 and IAmResponding)
For public records requests from the BCSO Dispatch Center (9COM), contact:

Open A New Ticket

Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login.

Open a New Ticket

Check Ticket Status

We provide archives and history of all your current and past support requests complete with responses.

Check Ticket Status

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